Returns & Exchanges

Smeg is committed to ensuring your kitchen remains a masterpiece of design and functionality; if you are not completely satisfied with your purchase, you may return your unused appliance in its original packaging within 30 days.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return.

2

Secure Packaging

Carefully pack the appliance in its original Smeg box, including all manuals, accessories, and protective inserts to prevent damage during transit.

3

Affix Shipping Label

Download and print the prepaid shipping label provided via email and attach it securely to the outside of your package.

4

Inspection and Refund

Once our warehouse team verifies the item's condition, your refund will be processed to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing