Frequently Asked Questions
Everything you need to know about our premium Italian appliances.
What is the standard delivery timeframe for large appliances?
For major appliances like refrigerators and ovens, delivery typically takes 7 to 10 business days. Our specialized logistics team will contact you to schedule a specific delivery window and ensure white-glove handling.
Do SMEG products come with a manufacturer warranty?
Yes, all new SMEG appliances include a limited manufacturer warranty. Small appliances typically feature a 1-year warranty, while major domestic appliances often carry a 2-year warranty covering parts and labor.
What is your return policy for home appliances?
You may return unused items in their original packaging within 30 days of delivery. Please note that installed major appliances are not eligible for return unless a technical defect is confirmed by an authorized service center.
Are SMEG products energy efficient?
Sustainability is a core value for us. Many of our appliances are designed with high energy-class ratings (such as A+++) to ensure high performance with the lowest possible energy consumption.
How can I find replacement parts or accessories for my retro toaster?
Genuine SMEG accessories and replacement parts can be purchased directly through our website under the 'Accessories' tab or by contacting our dedicated customer support team with your model number.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for larger appliance purchases.